FAQ

Dicksons of Inverness offers Motability vehicles across our complete range of Kia, MG, Nissan, and Suzuki models. Popular choices include the Kia Sportage, Kia Niro, and Kia Picanto; MG ZS, MG HS, and MG4 EV; Nissan Juke and Nissan Qashqai; Suzuki Swift, Suzuki Vitara, and Suzuki S-Cross. Many models are available with no or low advance payments, making them accessible on the scheme. Our Motability specialists can guide you through the entire range, helping you choose a vehicle perfectly suited...

Yes, every Motability vehicle at Dicksons can be professionally adapted to meet your requirements at no extra cost. Common adaptations include hand controls for acceleration and braking, left-foot accelerator pedals, parking sensors and reversing cameras, swivel seats for easier entry and exit, wheelchair hoists and storage solutions, and steering aids and extensions. We work with approved adaptation specialists who assess your needs and complete modifications to the highest standards, ensuring...

Applying for a Motability vehicle at Dicksons of Inverness is straightforward. Contact our Motability specialists to arrange an initial consultation where we discuss your requirements and eligible vehicles. We will encourage you to visit our Telford Retail Park showroom to test drive suitable models on real Highland roads. Our specialists will assess any adaptation requirements and provide quotations. We then manage all paperwork and submit your application to Motability Operations. Once approv...

The Motability Scheme helps disabled people and their families access new vehicles by using their qualifying mobility allowance to lease a car. You're eligible if you receive the Higher Rate Mobility Component of Disability Living Allowance (DLA), Enhanced Rate of the Mobility Component of Personal Independence Payment (PIP), or War Pensioner's Mobility Supplement (WPMS), with at least 12 months remaining on your award. At Dicksons of Inverness, we're experienced Motability specialists across ...

Your Motability lease through Dicksons includes the vehicle itself plus comprehensive insurance for up to three named drivers, breakdown assistance available 24/7 across the UK, servicing and maintenance at our Inverness service centre, replacement tyres when required, windscreen repair or replacement, annual MOT testing, full vehicle tax (VED), and 60,000 miles over the three-year lease period. Vehicle adaptations are also included at no extra cost where required. This all-inclusive package pr...

Here at Dicksons of Inverness, we offer a supportive family atmosphere where team members are valued and respected. Many employees have been with us for over a decade, which is a testament to our positive working environment. Benefits include competitive salaries and performance bonuses, manufacturer training and professional development, modern facilities and equipment, a collaborative team culture where experience is valued, and the opportunity to build lasting relationships with Highland cus...

Requirements vary by role. For example, sales positions typically require strong customer service skills, enthusiasm for automotive products, and a full UK driving licence, though specific automotive qualifications aren't always necessary as we provide comprehensive manufacturer training (this includes driving test and lessons for the right person!). Technical roles generally require relevant automotive qualifications, though we welcome applications from motivated individuals seeking apprentice...

Current vacancies are advertised right here on our website. To apply, submit your CV and covering letter explaining your interest in joining our team or contact us to discuss current opportunities. We welcome speculative applications from talented individuals who share our commitment to exceptional customer service, even when no specific vacancies are advertised. All applications are reviewed carefully and personally by our management team.

Dicksons of Inverness regularly recruits across multiple departments, including sales executives and managers, manufacturer-trained technicians and mechanics, service advisors and aftersales coordinators, parts specialists, valeting and preparation staff, and apprentice positions across technical and customer-facing roles. As a multi-franchise dealership representing Kia, MG, Nissan, Suzuki, and KGM, we offer diverse career paths with opportunities for progression and manufacturer training....

Dicksons of Inverness combines family values with professional manufacturer expertise. Unlike larger corporate dealerships, our family-run approach means our Senior Management Team and Directors maintain an open-door policy and are personally involved in ensuring exceptional customer experiences. We understand Highland living, from navigating challenging road conditions to dealing with Scottish weather, which informs our advice on suitable vehicles. Our commitment to detail, long-serving team m...

Dicksons offers comprehensive automotive services, including new and used car sales across Kia, MG, Nissan, Suzuki, and KGM, flexible finance options (such as PCP and HP), Motability Scheme vehicles with expert adaptation support, manufacturer servicing and MOT testing for all makes, genuine parts and accessories, replacement tyres, and part-exchange valuations. Essentially, we provide everything you need for worry-free motoring under one roof at our Inverness location, eliminating the need to ...

Yes, Dicksons of Inverness remains a proud family-run business that has served the Highlands since 1992. This family ownership ensures decision-making prioritises long-term customer relationships over short-term profit, maintains consistent values and high service standards, and creates a welcoming, personal atmosphere you won't find at corporate dealerships. Our family approach extends to how we treat our team, many of whom have built their careers with us, creating stability and expertise tha...

Dicksons of Inverness has been a trusted family-run car dealership serving the Scottish Highlands since 1992, bringing over three decades of automotive expertise to the region. Throughout this time, we've built a reputation for exceptional customer service, attention to detail, and genuine Highland hospitality. Many of our team members have been with Dicksons for over a decade, creating lasting relationships with customers across Inverness, Nairn, Dingwall, and the wider Highlands....

Dicksons of Inverness is an official franchised dealer for Kia, MG, Nissan, Suzuki, and KGM. This multi-franchise approach allows us to offer customers a comprehensive choice under one roof, from compact city cars to family SUVs and electric vehicles. We also operate our sister brand, CARZAR, for quality used vehicles across all makes and models. In addition, our BIKEZAR showroom stocks Suzuki Bikes and Peugeot Motocycles. This offering makes us one of the most comprehensive dealerships in the ...

Our modern showroom and service centre is located at 28/34 Carsegate Road, Telford Retail Park, Inverness IV3 8EX, just minutes from Inverness city centre. The location offers easy access from across the Highlands, with excellent road links via the A9 and A96, convenient public transport connections, and ample free customer parking on site. Our accessible facilities are designed to welcome all customers comfortably and conveniently.

UK law requires a minimum tread depth of 1.6mm across the central three-quarters of the tyre, but we recommend replacement at 3mm for optimal safety in wet Scottish conditions. Warning signs to look out for include visible cracks or bulges in the sidewall, uneven wear patterns, age (tyres older than 5 to 7 years regardless of tread depth), loss of air pressure, or poor wet weather grip. Our free tyre health checks at our Inverness service centre can assess your tyres' condition and advise on r...

For year-round Highland driving, we recommend all-season tyres that perform well in both wet and cold conditions typical of the Scottish Highlands. Brands like Michelin CrossClimate or Continental AllSeasonContact offer excellent wet weather grip and reasonable winter performance without requiring seasonal tyre changes. For customers who frequently travel in severe winter conditions or access remote Highland routes, dedicated winter tyres (ideally fitted from November to March) provide superior...

Yes, at Dicksons of Inverness, we can repair most punctured tyres if the damage meets British Standard safety criteria. Tyres can typically be repaired if the puncture is in the central tread area (not the sidewall), is smaller than 6mm in diameter, and the tyre has sufficient remaining tread depth. Our technicians assess each tyre individually, and if a repair is unsafe, we'll recommend replacement for your safety. Puncture repairs can be completed whilst you wait at our welcoming and comforta...

Dicksons of Inverness supplies premium, mid-range, and budget tyre brands suitable for all driving needs across the Scottish Highlands. We stock tyres for all makes and models of vehicles.  Our tyre specialists can recommend the most suitable tyres based on your vehicle, driving style, typical routes (whether city or rural Highland driving), and budget requirements.

For our main franchises (Kia, MG, Nissan, and Suzuki), most genuine parts can be delivered to our Inverness dealership within 24-48 hours. For other manufacturers, delivery times vary but typically range from 2 to 5 working days, depending on part availability. Our parts team will always provide an accurate delivery estimate when you order from Dicksons. For urgent repairs, we can often arrange same-day or next-morning delivery on common service items.

You're welcome to purchase parts from Dicksons of Inverness for self-fitting if you have the necessary skills and tools. However, for items covered under warranty or complex components requiring specialist knowledge, we strongly recommend professional fitting by our manufacturer-trained technicians. We offer competitive fitting rates and can provide a complete parts and labour quotation. Professionally fitted parts benefit from our workmanship guarantee and maintain your vehicle's service histo...

Genuine manufacturer parts typically cost more than aftermarket alternatives, but they offer important advantages. These include guaranteed compatibility with your specific vehicle, manufacturer warranty coverage, superior quality and longevity, and maintained vehicle value and service history. At Dicksons of Inverness, we stock genuine parts for our franchise brands and can advise on the best option for your requirements and budget. For older vehicles or non-critical items, quality aftermarket...

Dicksons of Inverness stocks genuine manufacturer parts for Kia, MG, Nissan, and Suzuki at our Telford Retail Park location in Inverness. Our parts department carries common service items and components, with next-day delivery available for specialist parts. Using genuine parts ensures a perfect fit, maintains your manufacturer's warranty, and provides the quality and reliability expected from your vehicle. Our parts team are available Monday to Friday.

Yes, whilst we specialise in Kia, MG, Nissan, and Suzuki parts, our extensive supplier network allows us to source genuine or quality aftermarket parts for virtually any make and model of vehicle. Whether you need parts for routine maintenance or specific repairs, our experienced parts team can order items quickly and competitively. This service is particularly valuable for customers in the Highlands, where parts availability can sometimes be challenging.

At Dicksons of Inverness, we stock a range of genuine accessories for our main brands, including boot liners, mudflaps, roof bars, tow bars, alloy wheels, and protective equipment.  Seasonal essentials such as winter mats and screen covers are available throughout the year. Visit our parts counter at Telford Retail Park to check current stock and prices.

Standard service plans at Dicksons focus on scheduled manufacturer servicing and do not typically include MOT tests or repairs for wear-and-tear items or unexpected faults. However, we do offer comprehensive service and maintenance packages that can include MOT testing. Any additional work required, such as brake pad replacement or tyre changes, would be quoted separately and requires your approval before we proceed. Our transparent pricing ensures you're always informed of costs before any wor...

Service plan costs vary depending on your vehicle make, model, age, and the length of the plan you choose. Plans can typically be spread over monthly payments, making servicing costs predictable and manageable. For an accurate quote tailored to your specific vehicle, contact our service team. We'll provide a no-obligation quotation and explain the savings compared to paying for each service individually.

Service plans purchased at Dicksons of Inverness are not typically transferable to the new owner if you sell your vehicle before the plan expires.

Our service centre is located at our main dealership on Carsegate Road, Telford Retail Park, Inverness IV3 8EX. We're open Monday to Saturday for servicing and repairs, with appointments available from early morning to accommodate your schedule. Collection and delivery services can be arranged for customers across the Highlands. To book your service, call us or use our online booking system available 24/7.

A Dicksons service plan covers all scheduled manufacturer servicing for your vehicle over a set period or mileage. This includes routine oil changes, filter replacements, fluid top-ups, multi-point vehicle health checks, and any manufacturer-specified maintenance items. Our service plans use genuine parts fitted by manufacturer-trained technicians at our Inverness service centre, ensuring your vehicle maintains its warranty and residual value whilst spreading the cost of servicing into manageab...

Yes, Dicksons of Inverness offers service plans for all makes and models of vehicles, not just Kia, MG, Nissan, Suzuki, and KGM. Our state-of-the-art service centre in Inverness is equipped to service any manufacturer, and we have experienced technicians trained across multiple brands. Whether you drive a Ford, Volkswagen, BMW, or any other make, we can create a tailored service plan to suit your vehicle and budget.

Absolutely. Dicksons of Inverness actively encourages test drives of our electric vehicle range so you can experience the unique driving characteristics and assess suitability for your needs. Test drives can be arranged seven days a week at our Telford Retail Park showroom by calling us or booking online. We recommend taking advantage of our extended test drives that include typical journeys you regularly make, whether that's commuting through Inverness or travelling to surrounding Highland are...

Inverness and the wider Highlands have an expanding public charging network, with rapid chargers available at Inverness Retail Park, Tesco stores, and along major routes like the A9 and A82. Home charging is the most convenient option for most customers, and we can provide guidance on installing a home wallbox charger. The ChargePlace Scotland network offers additional charging points throughout the region, making electric car ownership increasingly practical for Highland residents....

Yes, electric vehicles perform well in Scottish winter conditions. Modern EVs available at Dicksons feature battery thermal management systems that maintain optimal performance in cold weather, pre-conditioning functions to warm the cabin without draining the battery while still plugged in, and instant torque for improved traction in challenging conditions. Many customers across Inverness, Nairn, and Dingwall successfully use electric cars year-round in Highland weather.

While the UK Plug-in Car Grant has ended for most cars, the Scottish Government offers the Home Charge Scheme, providing up to £300 towards the installation of a home wallbox charger. Business customers may qualify for additional incentives. Electric vehicles are also exempt from Vehicle Excise Duty (road tax) and benefit from lower Benefit-in-Kind tax rates for company car drivers. Our finance team at Dicksons can explain all available incentives when you visit our Inverness showroom....

Dicksons of Inverness offers electric vehicles from Kia, MG, Nissan, Suzuki, and KGM at our Inverness showroom. Popular models include the Kia EV range, MGS5 EV, MG ZS EV, Nissan Ariya, Nissan LEAF, and the all-new Suzuki e Vitara.  We maintain stock across all these brands, allowing you to compare different electric vehicles and find the perfect match for your Highland driving needs.