FAQ

Genuine manufacturer parts typically cost more than aftermarket alternatives, but they offer important advantages. These include guaranteed compatibility with your specific vehicle, manufacturer warranty coverage, superior quality and longevity, and maintained vehicle value and service history. At Dicksons of Inverness, we stock genuine parts for our franchise brands and can advise on the best option for your requirements and budget. For older vehicles or non-critical items, quality aftermarket...

Dicksons of Inverness stocks genuine manufacturer parts for Kia, MG, Nissan, and Suzuki at our Telford Retail Park location in Inverness. Our parts department carries common service items and components, with next-day delivery available for specialist parts. Using genuine parts ensures a perfect fit, maintains your manufacturer's warranty, and provides the quality and reliability expected from your vehicle. Our parts team are available Monday to Friday.

Yes, whilst we specialise in Kia, MG, Nissan, and Suzuki parts, our extensive supplier network allows us to source genuine or quality aftermarket parts for virtually any make and model of vehicle. Whether you need parts for routine maintenance or specific repairs, our experienced parts team can order items quickly and competitively. This service is particularly valuable for customers in the Highlands, where parts availability can sometimes be challenging.

At Dicksons of Inverness, we stock a range of genuine accessories for our main brands, including boot liners, mudflaps, roof bars, tow bars, alloy wheels, and protective equipment.  Seasonal essentials such as winter mats and screen covers are available throughout the year. Visit our parts counter at Telford Retail Park to check current stock and prices.

Standard service plans at Dicksons focus on scheduled manufacturer servicing and do not typically include MOT tests or repairs for wear-and-tear items or unexpected faults. However, we do offer comprehensive service and maintenance packages that can include MOT testing. Any additional work required, such as brake pad replacement or tyre changes, would be quoted separately and requires your approval before we proceed. Our transparent pricing ensures you're always informed of costs before any wor...

Service plan costs vary depending on your vehicle make, model, age, and the length of the plan you choose. Plans can typically be spread over monthly payments, making servicing costs predictable and manageable. For an accurate quote tailored to your specific vehicle, contact our service team. We'll provide a no-obligation quotation and explain the savings compared to paying for each service individually.

Service plans purchased at Dicksons of Inverness are not typically transferable to the new owner if you sell your vehicle before the plan expires.

Our service centre is located at our main dealership on Carsegate Road, Telford Retail Park, Inverness IV3 8EX. We're open Monday to Saturday for servicing and repairs, with appointments available from early morning to accommodate your schedule. Collection and delivery services can be arranged for customers across the Highlands. To book your service, call us or use our online booking system available 24/7.

A Dicksons service plan covers all scheduled manufacturer servicing for your vehicle over a set period or mileage. This includes routine oil changes, filter replacements, fluid top-ups, multi-point vehicle health checks, and any manufacturer-specified maintenance items. Our service plans use genuine parts fitted by manufacturer-trained technicians at our Inverness service centre, ensuring your vehicle maintains its warranty and residual value whilst spreading the cost of servicing into manageab...

Yes, Dicksons of Inverness offers service plans for all makes and models of vehicles, not just Kia, MG, Nissan, Suzuki, and KGM. Our state-of-the-art service centre in Inverness is equipped to service any manufacturer, and we have experienced technicians trained across multiple brands. Whether you drive a Ford, Volkswagen, BMW, or any other make, we can create a tailored service plan to suit your vehicle and budget.

Absolutely. Dicksons of Inverness actively encourages test drives of our electric vehicle range so you can experience the unique driving characteristics and assess suitability for your needs. Test drives can be arranged seven days a week at our Telford Retail Park showroom by calling us or booking online. We recommend taking advantage of our extended test drives that include typical journeys you regularly make, whether that's commuting through Inverness or travelling to surrounding Highland are...

Inverness and the wider Highlands have an expanding public charging network, with rapid chargers available at Inverness Retail Park, Tesco stores, and along major routes like the A9 and A82. Home charging is the most convenient option for most customers, and we can provide guidance on installing a home wallbox charger. The ChargePlace Scotland network offers additional charging points throughout the region, making electric car ownership increasingly practical for Highland residents....

Yes, electric vehicles perform well in Scottish winter conditions. Modern EVs available at Dicksons feature battery thermal management systems that maintain optimal performance in cold weather, pre-conditioning functions to warm the cabin without draining the battery while still plugged in, and instant torque for improved traction in challenging conditions. Many customers across Inverness, Nairn, and Dingwall successfully use electric cars year-round in Highland weather.

While the UK Plug-in Car Grant has ended for most cars, the Scottish Government offers the Home Charge Scheme, providing up to £300 towards the installation of a home wallbox charger. Business customers may qualify for additional incentives. Electric vehicles are also exempt from Vehicle Excise Duty (road tax) and benefit from lower Benefit-in-Kind tax rates for company car drivers. Our finance team at Dicksons can explain all available incentives when you visit our Inverness showroom....

Dicksons of Inverness offers electric vehicles from Kia, MG, Nissan, Suzuki, and KGM at our Inverness showroom. Popular models include the Kia EV range, MGS5 EV, MG ZS EV, Nissan Ariya, Nissan LEAF, and the all-new Suzuki e Vitara.  We maintain stock across all these brands, allowing you to compare different electric vehicles and find the perfect match for your Highland driving needs.

Modern electric vehicles available at Dicksons offer real-world ranges between 180 and 350 miles on a full charge, depending on the model. Highland driving conditions, including hillier terrain and colder temperatures, can reduce range by up to 20%. Our team can advise on models best suited to your typical journeys across the Highlands, whether you're commuting within Inverness or travelling to more remote areas.