FAQ

Yes, subject to availability and licence requirements, we offer courtesy vehicles whilst your Suzuki is being serviced. We recommend requesting a courtesy car when booking your service to ensure availability. For customers who prefer, we also offer whilst-you-wait servicing for routine maintenance (typically 1 to 2 hours), collection and delivery service across the Inverness area, and local drop-off to Inverness city centre.

Yes, Dicksons of Inverness is an official Suzuki franchised dealer with manufacturer-approved servicing facilities. Our Suzuki-trained technicians service all Suzuki models, including the Swift, Vitara, S-Cross, Ignis, and the new e Vitara electric vehicle, using genuine Suzuki parts and following factory procedures. Servicing your Suzuki at our Inverness service centre maintains your manufacturer's warranty, provides expert care from Suzuki specialists, and ensures your service history is reco...

Suzuki servicing at Dicksons of Inverness follows manufacturer specifications and includes engine oil and filter change using genuine Suzuki oil, comprehensive vehicle health check covering all major systems, air filter replacement (engine and cabin filters), brake inspection and fluid condition testing, cooling system check and antifreeze testing, battery condition assessment, tyre pressure adjustment and wear inspection, and documentation in your Suzuki service history. For Suzuki's mild-hybr...

Most Suzuki models require servicing every 12 months or 12,000 miles (whichever occurs first). Some newer Suzuki vehicles with mild-hybrid or hybrid systems may have slightly different schedules. The new Suzuki e Vitara electric vehicle has reduced service intervals due to its simpler electric drivetrain. Your Suzuki's service reminder will alert you when maintenance is due. Highland driving conditions (including rural roads, weather exposure, and varied terrain) may benefit from adhering to th...

Absolutely. At Dicksons of Inverness, we have extensive experience maintaining Suzuki's ALLGRIP four-wheel-drive system, particularly relevant for Highland customers who benefit from all-weather traction. Our technicians are trained specifically on Suzuki's 4WD technology and perform comprehensive checks of the ALLGRIP system during routine servicing, including transfer case fluid inspection, four-wheel-drive coupling examination, differential service when required, and system operation testing...

Yes, Dicksons of Inverness has extensive experience servicing Nissan electric vehicles, having maintained the Nissan LEAF since its introduction. Our technicians are trained specifically on Nissan EV systems, including high-voltage battery maintenance, electric motor and inverter inspection, charging system diagnostics, battery health assessment and reporting, and thermal management systems. Electric Nissan models typically require less frequent servicing than combustion vehicles, but professio...

Most Nissan petrol and diesel models require servicing annually or every 12,000 miles (whichever occurs first), though this varies by model and engine type. Nissan electric vehicles like the LEAF have different schedules, typically every 12 months or 18,000 miles. Your Nissan's service indicator alerts you when maintenance is due. Consult your owner's manual or contact the Dicksons Nissan team for your specific model's schedule.

Dicksons of Inverness is an official Nissan franchised dealership with manufacturer-approved service facilities, serving the entire Highland region from our Telford Retail Park location in Inverness. Having represented Nissan since 1992, we have unrivalled experience with the brand in Scotland. Our Nissan-trained technicians maintain all models from the Micra to the X-Trail, including electric vehicles like the Nissan LEAF and Ariya, using genuine parts and factory procedures to keep your vehic...

A Nissan service at Dicksons includes engine oil and filter replacement using genuine Nissan oil meeting manufacturer specifications, comprehensive multi-point inspection of all major vehicle systems, air filter replacement (engine and pollen filter), brake system inspection and fluid testing, battery check and charging system test, lights and safety equipment verification, tyre condition and pressure check, and all checks recorded in your Nissan digital service history. Additional items like s...

Whilst you can service your MG at any competent garage, servicing at Dicksons of Inverness as your official MG dealer provides distinct advantages including MG-trained technicians with brand-specific knowledge, genuine MG parts ensuring quality and compatibility, maintained digital service history with official MG records, warranty protection and manufacturer support for any issues, and access to MG technical bulletins and software updates not available to independents. These benefits are parti...

Yes, our Dicksons of Inverness service centre is fully equipped and qualified to service all electric MG models, including the MG4 EV, MG5 EV, MG ZS EV, and future electric models. Our technicians have received MG's specialist electric vehicle training, covering high-voltage systems safety, battery health diagnostics, charging system maintenance, and electric drivetrain servicing. Electric MG services typically require less frequent attention than combustion models, but proper maintenance by q...

Dicksons of Inverness is an official MG franchised dealer with full manufacturer-approved servicing facilities at our Telford Retail Park location. As one of the few MG dealers in the Scottish Highlands, we serve customers across a wide area, including Inverness, Nairn, Dingwall, Fort William, and beyond. Our MG-trained technicians provide expert maintenance using genuine parts, ensuring your MG receives the specialist care it requires whilst maintaining your manufacturer's warranty and vehicle...

MG service intervals vary by model but typically require attention every 12 months or 10,000 miles (whichever occurs first). Some MG models feature variable service intervals based on driving style and conditions, whilst electric MG models (such as MG4 EV or MG ZS EV) have different schedules with less frequent requirements due to simpler drivetrains. Your MG's dashboard will display service reminders. Contact our Dicksons MG team or consult your vehicle handbook to confirm the specific schedul...

An MG service at Dicksons of Inverness includes engine oil and filter change (for combustion and hybrid models), comprehensive vehicle health inspection covering all major systems, brake system check and fluid testing, tyre pressure adjustment and condition assessment, lights and electrical systems verification, fluid level checks and top-ups (coolant, washer fluid, etc.), battery condition test, and recording in your MG digital service history. For electric MG models, servicing focuses on batt...

A standard Kia service at Dicksons of Inverness includes engine oil and filter replacement using genuine Kia oil, a comprehensive multi-point vehicle health check covering brakes, tyres, lights, fluids, and safety systems, replacement of air filters (engine and cabin), brake fluid testing, and checking of the cooling system, battery condition, and all operational components. Additional items are replaced according to Kia's scheduled maintenance programme based on your vehicle's age and mileage....

Your Kia manufacturer's warranty remains valid regardless of where you service your vehicle, provided servicing is completed according to Kia's schedule using appropriate parts, correct oil grade and qualified technicians. However, servicing at Dicksons of Inverness as your official Kia dealer offers significant advantages, including genuine Kia parts guaranteed for quality, Kia-trained technicians with model-specific expertise, updates to your Kia service record, comprehensive warranty coverag...

Yes, whilst-you-wait servicing is available at Dicksons of Inverness for routine Kia services, typically completed within 2 to 3 hours, depending on the work required. Our comfortable customer waiting area provides complimentary refreshments and Wi-Fi. Alternatively, we offer courtesy car availability (subject to availability and licence requirements), collection and delivery service for customers across the Inverness area, and local drop-off services to Inverness city centre. To take advantag...

Most Kia models require servicing annually or every 10,000 miles, whichever comes first, though this varies by model and age. Newer Kia vehicles may have longer intervals for specific items, whilst older vehicles or those in demanding use (such as Highland driving) may benefit from more frequent attention. Your Kia's service indicator will alert you when maintenance is due. Consult your owner's manual or contact our Dicksons service team to confirm the correct schedule for your specific Kia mod...

Dicksons of Inverness is an official Kia franchised dealership with a manufacturer-approved service centre at Telford Retail Park. Our Kia-trained technicians use genuine parts and factory-specified procedures to maintain your vehicle to the highest standards. Servicing your Kia at our Inverness facility ensures your manufacturer warranty remains valid, maintains your service history with an official Kia dealer, and provides expert care from technicians specifically trained on Kia models and te...

Online instant valuations from Dicksons reflect current market conditions and should be used as immediate guides only, as values can fluctuate with market demand. Formal written valuations provided after physical inspection at our Inverness showroom are typically valid for seven days, giving you time to consider your options without pressure. If you're planning to sell or part-exchange in the future, we recommend obtaining a fresh valuation closer to your intended transaction date to ensure acc...

Multiple factors influence your vehicle's value at Dicksons. Positive factors include a comprehensive service history showing regular maintenance, low mileage relative to age, good overall condition inside and out, desirable specification and optional extras, strong market demand for the model, and a recent MOT with no advisories. Negative factors include lack of service history or missed services, high mileage or uneven wear, cosmetic damage, scratches, or interior stains, mechanical faults or...

Yes, Dicksons of Inverness can value vehicles with outstanding finance. We'll assess your car's market value using our standard process, then establish the outstanding settlement figure from your finance company and calculate your equity position (positive or negative). If you have positive equity (this means the car is worth more than the settlement), this can be used towards your next vehicle. If you're in negative equity (when the settlement exceeds the value), we can often incorporate this ...

Online car valuations at Dicksons provide helpful starting estimates based on your vehicle's make, model, age, and mileage. The actual value of your vehicle depends on additional factors, including overall condition and cleanliness, full service history and documentation, tyre condition and remaining tread depth, any cosmetic damage or mechanical issues, market demand for your specific model and specification, and whether you're selling privately or part-exchanging. For the most accurate valua...

Dicksons of Inverness offers three convenient valuation methods. Use our free online valuation tool for an instant estimate by entering your registration number. You can also call us to discuss your vehicle over the phone and receive an initial indication. The other option is to visit our Telford Retail Park showroom for a comprehensive inspection and formal written valuation.

Deposit requirements vary depending on the finance product and your circumstances, but typically range from zero to 20% of the vehicle price. Many customers at Dicksons contribute 10% deposit to reduce monthly payments and improve approval chances. Part exchange vehicles count towards your deposit, often eliminating the need for cash upfront. Zero-deposit finance is sometimes available, particularly on selected manufacturer offers. Our finance team will discuss optimal deposit levels based on y...

Finance applications at Dicksons of Inverness can often be completed the same day. Our streamlined process includes an initial soft credit search that doesn't affect your credit score, presentation of tailored finance options from our panel of lenders, and a formal application submission upon your agreement. Subject to finance approval and vehicle preparation, you can drive away the same day. For customers researching in advance, we can provide quotations without running credit checks, allowing...

To apply for car finance at Dicksons of Inverness, please bring a valid UK driving licence (photocard and paper counterpart if applicable), proof of address dated within the last three months (utility bill, bank statement, or council tax bill), proof of income (recent payslips for employed customers, bank statements or accounts for self-employed), and details of any part exchange vehicle including finance settlement figure if applicable. Having these documents ready ensures we can process your ...

Personal Contract Purchase (PCP) involves lower monthly payments, a final optional balloon payment if you wish to keep the car, and flexibility to return the vehicle or part-exchange it at the end. Hire Purchase (HP) features fixed monthly payments throughout the term, automatic ownership once the final payment is made, and typically higher monthly payments than equivalent PCP. At Dicksons of Inverness, our finance specialists explain both options in detail, helping you choose based on your bud...

Yes, Dicksons of Inverness works with specialist lenders who consider applications from customers with poor credit history, CCJs, defaults, or even previous bankruptcy. Whilst interest rates may be higher for adverse credit applicants, approval is often possible. We assess each application individually and work hard to find suitable finance solutions. Being approved for car finance at Dicksons can also help rebuild your credit score through consistent, on-time payments, improving your financial...

Dicksons of Inverness provides comprehensive car finance solutions, including Personal Contract Purchase (PCP), offering lower monthly payments and flexibility at the end of your agreement; Hire Purchase (HP), where you own the car outright after the final payment; and Lease Purchase agreements for straightforward monthly payments. We work with multiple FCA-regulated finance providers to ensure competitive rates and approval for a wide range of credit profiles, from first-time buyers to custome...

Yes, you can part exchange a vehicle with outstanding finance at Dicksons of Inverness. We handle this situation regularly and make the process straightforward. We'll settle the outstanding finance directly with your lender on your behalf, deduct the settlement amount from your part exchange value, and apply any remaining equity towards your new vehicle purchase. If your car is in negative equity (worth less than the outstanding finance), we can often incorporate this into your new finance agre...

To part exchange your vehicle at Dicksons, please bring the vehicle registration document (V5C logbook) in your name, MOT certificate if your vehicle is over three years old, service history documentation and receipts, all keys (including spare keys and locking wheel nut key), owner's manual and any associated literature, and settlement figure if you have outstanding finance. Having these documents ready speeds up the valuation process and ensures we can complete your transaction the same day i...

Absolutely. Here at Dicksons of Inverness, we are happy to provide part exchange valuations even if you're not ready to purchase another vehicle immediately. Use our online valuation tool for an instant estimate, or visit our Telford Retail Park showroom for a more detailed inspection and firm written valuation. Formal valuations are typically valid for seven days, allowing you time to consider your options. There's no obligation to proceed, and obtaining a valuation helps you plan your budget ...

Yes, Dicksons of Inverness welcomes part exchange vehicles of any make, model, age, or condition. Whether you're upgrading to a new Kia, MG, Nissan, Suzuki, or one of our quality used vehicles, we can provide a fair and competitive part exchange valuation. Part exchanging your current vehicle against your new one simplifies the buying process, reduces your initial payment or monthly finance costs, eliminates private sale hassles and advertising, and allows you to drive away in your new car the ...

Your vehicle's part exchange value depends on make, model, age, mileage, condition, specification, service history, current market demand, and any outstanding finance. At Dicksons of Inverness, we use industry-leading valuation tools combined with our expert knowledge of the Highland market to provide competitive offers. For an instant online estimate, use our free valuation tool. For the most accurate valuation, visit our Inverness showroom where our team can inspect your vehicle and provide a...

Yes, the Motability Scheme allows you to nominate up to two additional named drivers who can operate the vehicle on your behalf. These named drivers are fully covered under the comprehensive insurance included in your lease package, ensuring complete family mobility. This flexibility is particularly valuable in Highland locations where shared driving responsibilities help manage longer journeys and challenging weather conditions. Named drivers can be changed during the lease period if required,...